NOC Engineer (Level 1 - Mobile/Telco) - Remote

Overview

As a NOC Engineer (Level 1) at Airalo, you will play a crucial role in monitoring and maintaining the reliability of telecom and business operations, ensuring efficient resolution of technical issues.

In Short

• Full-time position in a remote-first environment.
• Monitor and troubleshoot telecom operations 24/7.
• Coordinate with stakeholders to ensure service reliability.
• Conduct API and network health checks.
• Manage eSIM stock levels and technical processes.
• Act as the first point of contact for incidents.
• Document incidents and perform Root Cause Analysis.
• Communicate with suppliers regarding operational issues.
• Assist in financial reconciliation processes.
• Ensure accurate documentation for future reference.

Requirements

• Strong analytical and problem-solving skills.
• Excellent communication skills in English.
• High attention to detail and task prioritization.
• Ability to work rotating shifts for 24/7 coverage.
• Familiarity with monitoring tools and incident management.
• Technical proficiency in reading logs and configuring dashboards.

Benefits

• Health Insurance.
• Work-from-anywhere stipend.
• Annual wellness and learning credits.
• Annual all-expenses-paid company retreat.
• Other benefits.