Customer Success Growth Consultant - Remote

Overview

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

In Short

• Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.
• Work in a dynamic, remote environment with a team dedicated to transforming lives.
• Opportunity to grow with a company experiencing rapid growth as we scale to support more members.
• Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days.
• Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.

Requirements

• Conduct in-depth, personalized video consultations to understand each client’s current position and goals, crafting tailored action plans.
• Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and continuous advancement.
• Manage a portfolio between 30-40 clients, ensuring each receives the attention and support needed to thrive.
• Deliver insightful analysis on client progress and overall program performance to inform key stakeholder decisions.
• Refine strategies in offer creation, marketing, and sales to help clients increase revenue.

Benefits

• Oversee the end-to-end client experience, proactively implementing improvements to maximize satisfaction and results.
• Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack.
• Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success.
• Review and refine client-created marketing materials to ensure quality and effectiveness.
• Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials.