Customer Success Manager - Remote

Posted 36 weeks ago

Project Management

Full Time

United States

Overview

Agilis is a fast-growing software company transforming the chemical industry with cutting-edge digital customer engagement solutions. We seek an experienced Customer Success / Project Manager to ensure our Customer’s success and satisfaction with our platform.

In Short

Develop and maintain strong relationships with key stakeholders.
Lead the onboarding process for new Customers.
Conduct training sessions and workshops.
Oversee project timelines and deliverables.
Track and monitor key performance indicators (KPIs).
Act as the voice of the customer within Agilis.
Proactively identify and address issues.
Collaborate with the sales team for renewals and upsells.

Requirements

3-5 years of relevant experience in customer success or project management.
Strong understanding of the chemical industry.
Proven track record of managing projects.
Proficiency in data analytics.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Customer-centric mindset.
Comfortable with technology and standard office software.

Benefits

Competitive salary with equity options.
Comprehensive health benefits.
Growth opportunities in a fast-paced startup environment.
Collaborative, no-bureaucracy culture.
Flexible working hours and location.

Agilis Commerce

Agilis Commerce is a dynamic and rapidly growing software company dedicated to revolutionizing the chemical industry through innovative digital customer engagement solutions. Tailored specifically for chemical producers and distributors, Agilis offers a comprehensive platform that includes Product Information Management (PIM) systems, digital catalogs, customer portals, and e-commerce solutions. These tools are designed to enhance operational efficiency, streamline sales processes, and integrate seamlessly with existing ERP and CRM systems. By leveraging advanced technology, data science, and AI, Agilis empowers companies to improve customer experiences, drive sales growth, and maintain brand integrity. The company fosters a collaborative and flexible work environment, emphasizing integrity, customer focus, and an ownership mindset, while valuing diversity and encouraging creativity and ambition among its team members.

Share This Job!

Save This Job!