Customer Success Manager - Remote

Overview

Agathos, a Series A stage health analytics startup, is seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have strong experience working with physicians and medical directors, coupled with a deep understanding of healthcare operations and Epic EHR systems. This role is pivotal in driving product adoption, ensuring customer value realization, and managing relationships with medical directors and physician users within our platform.

In Short

• Develop and maintain strong relationships with medical directors and physician users.
• Drive product adoption strategy and execution.
• Lead regular data discussions and feedback sessions.
• Manage medical director monthly meetings and prepare materials.
• Execute onboarding programs for medical directors and users.
• Monitor user engagement metrics and develop strategies.
• Conduct user feedback interviews and coordinate responses.
• Prepare and deliver monthly data reviews and health assessments.
• Collaborate with internal teams for operational efficiency.
• Accountable for medical director satisfaction and engagement metrics.

Requirements

• 5+ years of experience in healthcare customer success or related field.
• Proven track record of working with physicians and medical directors.
• Experience with Epic EHR systems and healthcare data analysis.
• Strong analytical skills to interpret clinical data.
• Excellent communication and interpersonal skills.

Benefits

• Opportunity to work in a fast-paced startup environment.
• Be part of a mission-driven organization focused on improving patient outcomes.
• Collaborate with leading healthtech VCs and advanced health systems.