Customer Operations Associate I - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In Short

• Resolve escalated customer inquiries via email and occasional phone calls.
• Maintain professionalism and high-quality assurance scores.
• Utilize product and financial knowledge to resolve customer issues.
• Participate in ongoing training for skill development.
• Identify trends for improvement in customer service.
• Assist in the incubation of new products and features.
• Manage schedules and email channels for productivity.
• Collaborate cross-functionally to resolve complex issues.
• Document creation for meetings and procedural updates.
• Opportunity for participation in specialized processes.

Requirements

• Willingness to support operations during evenings and weekends.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-growth environment.
• 1-3 years of customer interaction experience.
• Experience in the financial industry is a plus.
• Proactive problem-solving skills.
• Analytical thinking and organizational skills.
• Team player interested in collaboration.
• Strong follow-through and ability to manage priorities.
• Knowledge of Mac (iOS) and Google Workspace is a plus.
• Comfortable working with KPIs.

Benefits

• 100% subsidized medical coverage for you and your dependents.
• Generous stipends for technology and lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan.