Part Time Telephone Interviewer - Remote

Overview

The telephone interviewer conducts activities associated with the collection of data from caregivers receiving various services, such as MST. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required;

In Short

• Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
• Conduct surveys in accordance with preferred interviewing practices;
• Completion of surveys on-line or manual entry of data after the measure is administered;
• Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
• Generate reports as required;
• Staff the toll-free TAM dedicated phone line;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks/responsibilities as required to support the business operations.

Requirements

• Bilingual skills (Spanish/English) required;
• Experience in telephone interviewing preferred;
• Strong communication skills;
• Ability to maintain confidentiality and adhere to HIPAA policies;
• Customer service experience is a plus;
• Attention to detail;
• Ability to work independently and as part of a team;
• Familiarity with data entry and report generation;
• Cultural sensitivity and ethical behavior in diverse environments;

Benefits

• Flexible working hours;
• Opportunity to work in a supportive environment;
• Gain experience in behavioral healthcare;
• Work remotely from Connecticut;