Quality Improvement Specialist - Remote

Overview

The Quality Improvement Specialist has a broad range of responsibilities that support the Corporate Compliance Quality Improvement program, focusing on providing vital data needed to promote the ongoing success of the quality improvement platform.

In Short

• Supports and carries out the vision of the department and performs compliance activities.
• Makes outbound calls to test call performance and knowledge.
• Acts as a customer to inquire about products and services.
• Develops reports to identify trends and process improvement opportunities.
• Conducts call scoring for referral management/customer service performance.
• Engages in patient satisfaction/customer survey activities.
• Interacts online with patients/clients.
• Monitors social media for patient/referral feedback.
• Maintains patient confidentiality according to HIPAA guidelines.
• Completes compliance training and other educational programs as required.

Requirements

• High School Diploma or equivalent.
• One year of work-related experience in healthcare administrative or customer services.
• Senior level requires two years of experience and one year of exact job experience.
• Experience in a Medicare certified environment is preferred.

Benefits

• Opportunity to contribute to quality improvement initiatives.
• Work in a dynamic and supportive environment.
• Engagement with various departments and teams.
• Professional development opportunities.
• Ability to impact patient satisfaction and service quality.