Intake Specialist - Orthotics - Remote

Overview

The Intake Specialist at AdaptHealth plays a crucial role in managing patient referrals, ensuring compliance, and providing excellent customer service to enhance patient care.

In Short

• Accurately enters referrals within set timeframes.
• Communicates with referral sources and patients regarding documentation and financial responsibilities.
• Reviews medical records to ensure compliance with standards.
• Supervises and trains team members in daily operations.
• Maintains expert knowledge of payer guidelines and regulations.
• Handles complex customer issues and regulatory compliance questions.
• Prepares reports on team performance for management.
• Assumes on-call responsibilities during non-business hours.
• Utilizes multiple online EMR systems to manage patient documentation.
• Ensures patient confidentiality and compliance with HIPAA.

Requirements

• High school diploma required; Associate’s degree preferred.
• Experience in healthcare administrative roles or related fields.
• One year of work-related experience for entry-level; additional experience for senior and lead levels.
• Proficiency in Microsoft Office and healthcare software applications.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Attention to detail and analytical problem-solving skills.
• Ability to manage multiple tasks effectively.
• Experience in a professional office setting.
• Understanding of confidentiality and compliance standards.

Benefits

• Opportunity to make a significant impact on patient lives.
• Full-service home medical equipment products and services.
• Training and development opportunities.
• Supportive work environment.
• Potential for career advancement.
• Flexible scheduling based on branch needs.
• Engagement with community referral sources.
• Collaboration with a dedicated team.
• Access to advanced healthcare technologies.
• Commitment to employee well-being and work-life balance.