Licensed Customer Service Representative - Remote

Overview

We are looking for Licensed Insurance Sales and Customer Service professionals to take care of our current customers in a service capacity. You must love people and be able to solve problems quickly!

In Short

• Manage inbound and outbound calls to address customer inquiries and concerns.
• Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
• Perform data entry tasks to update customer records and track interactions.
• Analyze customer feedback and provide insights for service improvement.
• Assist customers with troubleshooting issues and provide effective solutions.
• Collaborate with team members to enhance overall customer satisfaction.
• Maintain a professional demeanor while handling challenging situations.
• Must have access to fast and reliable internet service.
• Position open to U.S. Residents only.
• Must be comfortable working in the Eastern Time Zone.

Requirements

• Property & Casualty required. Life and Health also preferred.
• State Farm experience preferred, insurance experience is a bonus.
• Excellent communication skills - written, verbal and listening.
• Self-motivated and able to multi-task.
• Dedicated to customer service.

Benefits

• Includes a monthly bonus plan, 401k plus match, flexible schedule, paid time off, insurance stipend, and training & development.
• Fun, positivity-forward work culture.
• Opportunities for advancement.
• Office outings several times per year.
• Health Benefits are available.