Enterprise Customer Support Specialist - Remote

Overview

We’re looking for a proactive, empathetic, and technically savvy Enterprise Customer Support Specialist who is passionate about helping businesses succeed with automation. You’ll be the go-to partner for our enterprise customers—guiding them through onboarding, solving technical challenges, and ensuring they get the most value out of Activepieces.

In Short

• Serve as the primary support contact for enterprise customers, ensuring their issues are resolved quickly and thoroughly.
• Troubleshoot complex automation, integration, and platform issues with precision and empathy.
• Guide customers through onboarding, setup, and best practices for scaling automation.
• Collaborate closely with product, engineering, and design teams to escalate feedback and improve the customer journey.
• Document solutions, write knowledge base articles, and create repeatable processes to empower customers.
• Proactively identify adoption blockers and work with customers to maximize value.
• Act as a customer advocate, influencing product priorities based on real-world use cases.

Requirements

• 3+ years in customer support, technical support, or success roles, preferably in SaaS or automation.
• Strong technical aptitude with APIs, integrations, and workflow automation concepts.
• Excellent communication and problem-solving skills, you can translate technical concepts for any audience.
• Proven ability to manage enterprise relationships with professionalism and empathy.
• Comfort working in a fast-paced startup environment with async communication.
• Bonus: experience with automation platforms, AI tools, or open-source products.

Benefits

• Work with enterprise teams on the cutting edge of AI + automation.
• Small team, big impact, you’ll shape how Activepieces supports customers.
• Remote-first, async culture, flexible, global collaboration.
• Help businesses automate what matters most with a tool they love to use.