Operations Coordinator - Remote

Overview

Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies.

In Short

• Help create communications for a broad customer base.
• Use advanced problem-solving to resolve complex technical and administrative challenges.
• Collaborate across the Operations organization and other internal teams.
• Create systems for auditing and maintain documentation.
• Coordinate, validate and schedule internal and external work requests.
• Create project management plans and reports.
• Identify process and tool improvements.
• Track and estimate workload for Operations team.

Requirements

• Bachelor's degree preferred.
• Prior experience with ticketing systems such as Zendesk or Jira.
• High attention to detail.
• Passion for the web, open-source, and for helping others.
• Strong written and verbal communications skills.
• Evidence of a curious mind.

Benefits

• Equal opportunity employer.