Gainsight Administrator - Remote

Overview

The Gainsight Administrator will be responsible for managing and optimizing the Gainsight platform to enhance customer success strategies.

In Short

• Manage Gainsight platform configurations and integrations.
• Support customer success teams in utilizing Gainsight tools.
• Analyze customer data to drive insights and improvements.
• Collaborate with cross-functional teams to enhance user experience.
• Develop reports and dashboards for performance tracking.
• Provide training and support to users of the platform.
• Stay updated with Gainsight product features and best practices.
• Assist in troubleshooting and resolving issues within the platform.
• Document processes and maintain knowledge base.
• Participate in user feedback sessions to improve functionalities.

Requirements

• Experience with Gainsight or similar customer success platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and training abilities.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and as part of a team.
• Familiarity with customer success methodologies.
• Attention to detail and organizational skills.
• Technical aptitude for platform configurations.
• Experience in a SaaS environment is a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Health and wellness benefits.
• Collaborative and inclusive work environment.
• Access to cutting-edge tools and technologies.
• Company-sponsored events and team-building activities.
• Generous vacation and leave policies.
• Retirement savings plan with company match.
• Employee recognition programs.