DxP Support Engineer (Drupal, PHP) - Remote

Overview

The DxP Support Engineer role at Acquia involves assisting customers with their data and product interface challenges while providing a world-class support experience.

In Short

• Assist customers with data and product interface challenges
• Provide a world-class support experience using problem-solving skills
• Create and update support-related documentation
• Maintain understanding of product architecture and functionality
• Develop leadership skills through curiosity and ownership

Requirements

• Bachelor's degree preferred in Computer Science or related field
• Minimum of 3 years in a technical support organization
• Exposure to SaaS products and cloud technologies
• Clear understanding of the LAMP stack
• Experience in PHP development and/or Drupal skills is a plus
• Strong communication skills for technical and non-technical audiences

Benefits

• Fun and collaborative work environment
• Opportunities for learning and growth
• Paid quarterly on-call and liberal vacation policy
• Best-in-class healthcare coverage and wellness programs
• Parental leave and recognition programs