Operations Support Agent - Remote

Overview

As an Operations Support Agent, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

In Short

• Review physical and electronic documents received on behalf of clients and creditors
• Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
• Fast-paced data entry using company database and other systems
• Exercise discretion and independent judgment concerning matters of significance
• Work various work streams throughout the day
• Collaborate with multiple departments to keep client information up to date and correct
• Follow protocol to ensure the protection of sensitive client information

Requirements

• Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc)
• Ability to multi-task and produce quality work
• Adaptable to change in a fast-paced environment
• Strong attention to detail and accuracy
• Previous customer service or administrative experience in an office setting preferred

Benefits

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups