Client Resolution Specialist - Remote

Overview

The Client Resolution Specialist serves as the primary point of contact within the managed repair program, supporting clients and insurance carriers by investigating and resolving complaints in a fair and timely manner.

In Short

• Investigate and resolve complaints related to network vendors.
• Analyze facts and contractual obligations for resolution.
• Grant authority for process management decisions.
• Evaluate damages and settlement demands.
• Negotiate resolutions between stakeholders.
• Document comprehensive files on investigations.
• Monitor adherence to company procedures and compliance standards.
• Provide training and coaching to team members.
• Participate in client meetings and business reviews.
• Identify and recommend process improvements.

Requirements

• Bachelor’s degree or 2-5 years of relevant experience.
• Knowledge of contracts and service agreements.
• Experience in investigating multiparty disputes.
• Strong negotiation and conflict resolution skills.
• Proficiency in claims management systems and Salesforce.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Detail-oriented with strong documentation practices.
• Experience in customer-focused environments.
• Ability to work flexible schedules during high volume events.

Benefits

• Work in a compassionate and community-focused environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• Engage in a culture of innovation and impact.
• Supportive team environment.