Receptionist (H/F/NB) - Remote

Overview

The Receptionist is the first point of contact for clients, responsible for providing a warm and personalized welcome, managing check-ins and check-outs, and ensuring a high-quality customer experience.

In Short

• Welcome clients and manage their stay.
• Handle check-ins and check-outs for individuals and groups.
• Process reservations and manage customer requests.
• Maintain accurate financial records and manage cash.
• Promote Mama Shelter's services and products.
• Provide information about local activities and services.
• Ensure customer satisfaction and address feedback.
• Work collaboratively with team members.
• Maintain confidentiality and professionalism.
• Participate in staff events and training.

Requirements

• Attention to detail and strong anticipation skills.
• Friendly and approachable demeanor.
• Ability to handle pressure and multitask.
• Experience with Protel PMS is a plus.
• Team player with good communication skills.
• Ability to maintain confidentiality.
• Creative problem-solving skills.
• Fluency in multiple languages is an advantage.

Benefits

• Discounted rates at Mama locations across Europe.
• Preferential pricing for group hotels and restaurants.
• Employee discounts on food and merchandise.
• Invitations to staff parties and events.
• Support for public transport costs.