Monitoring Support Engineer with German - Remote

Overview

Accesa is seeking a Monitoring Support Engineer who will be responsible for proactively monitoring clients' infrastructure to ensure optimal performance and availability.

In Short

• Proactively monitor distributed systems using various tools.
• Apply ITIL Incident & Request Management for effective issue resolution.
• Conduct scheduled infrastructure checks to maintain SLAs.
• Facilitate communication between internal teams and external vendors.
• Maintain clear documentation and dashboards for stakeholders.
• Drive root-cause analysis and suggest improvements.
• Collaborate with multiple teams and stakeholders.
• Focus on customer service and user experience.
• Participate actively in team initiatives.
• Utilize strong analytical and problem-solving skills.

Requirements

• 1+ year experience in a Service Desk or IT Support environment.
• Strong German & English language skills.
• Excellent communication and attention to detail.
• Proactive attitude and collaborative mindset.
• Strong analytical approach to problem-solving.
• Ability to stay organized and resilient under pressure.
• Focus on customer service and organizational priorities.
• Capability to recognize and solve problems efficiently.
• Ability to create and maintain accurate documentation.
• Basic ITIL knowledge is a plus.

Benefits

• Comprehensive wellbeing program covering physical, emotional, and social aspects.
• Medical benefits and gym support for a healthy lifestyle.
• Flexible work-life fusion approach.
• Team events and community engagement activities.