Operations Administrator - AIS Global Custody - Remote

Overview

We are seeking a dedicated and detail-oriented Operations Administrator to join our Investor Services team, responsible for processing, monitoring, and reporting all Global Custody and Trustee related transactions.

In Short

• Administer all transactions related to AIS products and services.
• Monitor transactions to ensure adherence to quality standards and cut-off times.
• Identify and drive operational efficiency.
• Escalate unresolved issues to the Team Leader and Operations Manager.
• Ensure compliance with service level agreements and regulatory requirements.
• Develop and maintain relationships within the Absa Group and with external clients.
• Provide high-quality communication and customer service to internal and external clients.

Requirements

• Diploma or Certificate (NQF level 6).
• Minimum 5 years of experience in Custody Operational Processes.
• Knowledge of regulatory and statutory requirements, including Strate Rules.
• Understanding of Domestic and Global Custody processes.
• Proven experience in a customer-facing environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and time management skills.
• Knowledge of SWIFT message standards related to the custody industry.
• Proficiency in Microsoft Excel and other Microsoft tools.

Benefits

• Equal opportunity and affirmative action employer.
• Opportunity to be part of a diverse workforce.
• Potential for career growth within a major financial institution.