Customer Service Representative - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates.

In Short

• Respond to customer support tickets and resolve issues.
• Manage high-volume phone calls and assist customers.
• Respond to emails and address internal queries.
• Document issues in Confluence.
• Visit court dockets for case information.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED required.
• 1-3 years of customer support or call center experience.
• Experience with Microsoft Office programs preferred.
• Document manipulation experience.
• Ability to read, write, and speak English.
• Typing speed of at least 55 wpm.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off.
• 7 Paid company holidays.
• 4 Floating holidays per year.
• Life Insurance and AD&D Insurance.
• Long Term Disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Pet Insurance.