B2C Customer Support Engineer - Remote

Overview

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.

In Short

• Resolve incoming Zendesk tickets from ABBYY business and individual customers.
• Troubleshoot technical issues by diagnosing the root cause.
• Collaborate with teammates and colleagues from other departments.
• Communicate confidently in Business English.
• Write knowledge base articles for faster customer support.
• Follow documented procedures, guidelines, and policies.

Requirements

• At least 1 year of experience in customer care or a similar field.
• IT skills: operating systems (Windows, macOS, iOS), knowledge of LAN (TCP/IP).
• Basic knowledge of programming languages is a plus.
• Great analytical skills to troubleshoot software problems.
• Good interpersonal and communication skills.
• Advanced English skills.
• Additional European language knowledge is a plus.

Benefits

• Work from home, remotely, or hybrid.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/year).
• SZÉP Card for recreational activities.
• 3 extra days/month for sick leave without doctor's visit.
• Flexible working hours.