Patient Access Concierge - Remote

Overview

This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes.

In Short

• Accurately collect and enter patient demographic, insurance, and medical information.
• Verify patient identity following all HIPAA and facility protocols.
• Confirm patient insurance eligibility and benefits prior to service.
• Greet patients and visitors warmly, providing courteous and efficient service.
• Schedule, reschedule, and cancel appointments as needed.
• Maintain accuracy and confidentiality in patient records.
• Discuss patient financial responsibilities and payment options.
• Answer phones, respond to emails, and perform general clerical duties.
• Assist with training new registration staff as needed.
• Follow all compliance, privacy, and security guidelines.

Requirements

• High School diploma or GED required.
• Previous experience in a healthcare, customer service, call center, or administrative role preferred.
• Strong customer service mindset with the ability to communicate clearly and professionally.
• Comfortable handling a high volume of calls and inquiries.
• Ability to learn insurance verification, authorizations, and patient access workflows.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web-based systems.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks, follow processes, and work independently with minimal supervision.

Benefits

• Employer sponsored Medical, Dental & Vision.
• HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans.
• Flexible Time Off Plan & Paid Holidays.
• Employee Referral Bonus.