Part-Time Service Desk Technician Level 1 - Remote

Overview

As a Part-Time Service Desk Technician Level 1 at Abacus Solutions Group, you will provide excellent customer service by responding to and resolving customer requests related to software, hardware, and network operations.

In Short

• Fully remote position.
• Respond to customer requests efficiently and friendly.
• Manage escalated customer issues.
• Achieve First Contact Resolution performance metrics.
• Document calls and cases accurately.
• Work within customer time restraints.
• Provide clients with problem reference numbers.
• Enter troubleshooting steps into the ticketing system.
• Manage time to meet service levels.
• Must be willing to work rotating shifts and weekends.

Requirements

• DoD Approved 8570.01 Level I certification (e.g., CompTIA A+).
• Excellent verbal and written English skills.
• Strong customer service skills.
• Ability to learn quickly.
• Technical support background preferred.
• Must be a US Citizen.
• Must be able to acquire a Department of Defense Secret Security Clearance.
• Pass standard background check and drug screening.

Benefits

• Training assistance for certification.
• Work with a team that values integrity and service.
• Opportunity to make a difference in customer service.
• Flexible working hours due to remote nature.