Lead Customer Order & Fulfillment Specialist - Remote

Overview

The Lead Customer Order & Fulfillment Specialist is responsible for fulfilling material and services demands, logistics planning, project control management, and managing assigned customer contracts.

In Short

• Function as the primary internal contact for contract management.
• Facilitate order management and process order intake.
• Connect to customer portals and systems.
• Manage billing, cash-in, and cash-out activities.
• Pre-alert and verify contract risks and deviations.
• Update and manage change orders.
• Serve as key contact for customer inquiries and complaint resolution.
• Deliver results under pressure and time constraints.
• Coordinate efforts of multi-disciplinary teams.
• Strong communication and organizational skills required.

Requirements

• Bachelor’s degree in business/engineering or equivalent experience.
• Strong experience in related industry.
• Excellent communication and relational skills.
• Practical knowledge in planning and cost control.
• Proficiency in English and computer applications.
• Ability to execute multiple projects simultaneously.
• Strong organizational skills.
• Experience in subcontracting is a bonus.
• Ability to deliver under pressure.
• Multi-location team coordination experience.

Benefits

• Remote work opportunity.
• Engagement in a mission to address climate crisis.
• Opportunity to work with a globally recognized company.
• Potential for career growth within the organization.
• Work on innovative projects related to energy and decarbonization.