Senior Specialist HR Operations Support - Quality Assurance and Continuous Improvement - Remote

Overview

The Senior Specialist HR Operations Support role focuses on ensuring the delivery of high-quality HR services across various channels while driving continuous improvement initiatives within the HR shared services environment.

In Short

• Conduct quality assurance audits of HR services.
• Evaluate service delivery against established standards.
• Monitor key performance indicators related to service quality.
• Provide actionable feedback to improve HR services.
• Prepare reports summarizing audit findings and recommendations.
• Collaborate with HR teams for process improvement initiatives.
• Deliver training sessions on quality assurance best practices.
• Support compliance with HR regulations and standards.
• Fluency in French, Italian, and English is required.
• Work location can be France, Italy, or any EMEA country.

Requirements

• Degree in Human Resources or Business Administration.
• 5-7 years of experience in HR operations or shared services.
• Strong understanding of HR processes and best practices.
• Exceptional analytical skills with attention to detail.
• Proficiency in HRIS and ticketing systems.
• Certification in quality management methodologies is a plus.
• Ability to deal with ambiguity in a global environment.
• Effective communication and collaboration skills.
• Fluency in French, Italian, and English is a must.
• Knowledge of additional languages is an advantage.

Benefits

• Opportunity to work in a global decentralized environment.
• Support for personal and professional goals.
• Commitment to sustainability and employee recognition.
• Culture based on core values promoting quality and compliance.
• Collaboration with talented professionals in the HR field.