Senior Supervisor, Technical Customer Service - Remote

Overview

Join Johnson & Johnson as a Senior Supervisor in Technical Customer Service, where you will lead a remote team to enhance customer experiences in the Orthopaedics sector, focusing on innovative medical technologies.

In Short

• Lead Technical Customer Service teams for Digital Surgery products.
• Supervise a remote team of approximately 10 members.
• Ensure outstanding customer experiences through effective management.
• Collaborate with internal teams on technical issues.
• Implement process improvements for efficiency and cost reduction.
• Apply knowledge of FDA regulations in service processes.
• Resolve complex customer concerns and handle escalations.
• Prepare budget recommendations for service operations.
• Participate in the training and development of team members.
• Work in a diverse and inclusive environment.

Requirements

• Bachelor’s degree required.
• 4+ years in Customer Relations or Technical Support.
• Experience managing a technical or field service team.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and CRM tools.
• Analytical skills for problem-solving.
• Knowledge of capital equipment service operations preferred.
• Ability to work in a dynamic, real-time environment.
• Experience with medical devices or high-tech equipment.
• Willingness to travel up to 10% domestically.

Benefits

• Competitive salary range of $94,000 - $151,800.
• 401(k) and pension plan participation.
• Generous vacation and sick time policies.
• Paid parental and bereavement leave.
• Volunteer and military spouse time-off.
• Inclusive work environment with diverse teams.
• Access to employee benefits and wellness programs.
• Career development opportunities within the company.
• Supportive company culture focused on health and wellness.
• Opportunity to impact healthcare innovation.