L1 Technician Bilingual French - Remote

Overview

We are seeking a dedicated and detail-oriented L1 bilingual Technician- French/English to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

In Short

• Respond to and resolve technical support requests via phone, email, or in-person
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices
• Install, configure, and maintain operating systems and software applications
• Assist with network connectivity issues and basic network troubleshooting
• Document and track support requests and resolutions in the ticketing system
• Escalate complex issues to higher-level support teams as necessary
• Provide excellent customer service and maintain a positive user experience

Requirements

• Candidates must be fluent in English and French language
• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
• Basic understanding of computer hardware, operating systems, and software applications
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in a technical support role is preferred but not required

Benefits

• Opportunities for professional development and growth
• Friendly and collaborative work environment