Client Success Lead - Remote

Overview

The Client Success Lead will play a critical role in ensuring the long-term success and satisfaction of our clients by managing client relationships and delivering tailored solutions.

In Short

• Serve as the primary point of contact for assigned clients.
• Lead client onboarding processes.
• Monitor client performance against agreed KPIs.
• Facilitate regular check-ins and business reviews.
• Act as an escalation point for client concerns.
• Collaborate with internal stakeholders to improve service delivery.
• Analyze client feedback for product enhancements.
• Develop and mentor client success team members.
• Track and report on client health scores and performance.

Requirements

• Minimum of 4 years of experience in client success or account management.
• Proven track record in managing strategic client relationships.
• Strong leadership skills.
• Excellent communication and negotiation skills.
• Proficient in CRM systems and customer success platforms.
• Ability to work in a fast-paced environment.
• Willing to work U.S. hours.

Benefits

• Opportunity to work with a dynamic team.
• Professional development and mentoring.
• Impactful role in client success.