Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Salesforce will leverage deep business, industry, and product knowledge to help customers maximize their business value and ROI from Salesforce investments.

In Short

• Collaborate with customers to understand their goals and provide recommendations.
• Guide customers on Salesforce implementation and best practices.
• Identify risks to customer success and develop mitigation plans.
• Build and nurture executive-level relationships with customers.
• Deliver business value by understanding customer challenges.
• Communicate technical product changes and updates proactively.
• Work with account teams to ensure seamless integration of Salesforce solutions.
• Specialize in one or more business lines or industries.
• Facilitate discussions and handle objections effectively.
• Support customers on their digital transformation journey.

Requirements

• 7+ years of relevant industry expertise.
• In-depth knowledge of Tableau or industry-specific skills.
• Strong consulting skills and ability to drive business value.
• Experience in C-level communications.
• Strong knowledge of Salesforce product features.
• Ability to articulate the importance of governance.
• Understanding of enterprise architecture principles.
• Fluent in Japanese and business-level English.

Benefits

• Opportunity to drive performance and career growth.
• Work in a company that values equality and diversity.
• Be part of a team that inspires change with technology.
• Access to a supportive work environment.
• Engage with a diverse range of customers and industries.