Senior Customer Intelligence Manager - Remote

Overview

The Senior Customer Intelligence Manager will define and measure the impact of customer-facing product and experience improvements, bridging customer experience operations and product development.

In Short

• Champion the voice of the customer through actionable insights.
• Build and scale customer intelligence foundations.
• Connect customer insights with operational context.
• Develop models and dashboards to quantify impact.
• Validate data sources for accuracy and consistency.
• Analyze the impact of product improvements.
• Synthesize findings into executive-ready narratives.
• Collaborate with Data Engineering and Product teams.
• Use modern AI tools for analysis and insights.
• Foster an inclusive and innovative work environment.

Requirements

• 7+ years of experience in customer intelligence or business analytics.
• Advanced SQL skills and experience with data platforms.
• Strong data strategy and technical acumen.
• Ability to integrate customer and operational data.
• Expertise in measurement and impact analysis.
• Focus on data quality and trust.
• Exceptional communication and storytelling skills.
• AI-forward mindset.
• Transferable skills from non-traditional backgrounds encouraged.

Benefits

• Competitive base salary.
• Equity awards based on performance.
• Flexible remote work environment.
• Inclusive company culture.
• Opportunities for career growth and development.
• Recognition as a top workplace.