Customer Support Specialist - Remote

Overview

ZigZag is looking for Customer Support Specialist to join our team! This role is about owning the customer experience, collaborating with your team, and making a meaningful impact.

In Short

• Join a fast-paced environment focused on customer support.
• Work in a hybrid setup with shifting schedules.
• Handle escalations via chat, email, and voice.
• Collaborate with a team to enhance customer experience.
• Provide 24/7 service to customers globally.
• Embrace change and continuously learn.
• Develop a thorough understanding of delivery services.
• Contribute to process improvements and documentation.
• Participate in peer-to-peer learning sessions.
• Work with minimal supervision and take initiative.

Requirements

• Genuine desire to deliver high-level service.
• Ability to work on shifting schedules.
• Excellent written and spoken English.
• Strong attention to detail and problem-solving skills.
• Comfortable with technology and digital tools.
• Grit and resilience in customer interactions.
• Self-starter personality.
• Ability to handle escalations effectively.
• Willingness to undergo training.
• Flexibility to thrive in a hybrid work environment.

Benefits

• PHP 25,000 - PHP 30,000 basic pay per month.
• Company-provided laptop.
• PHP 10,000 remote allowance.
• 15 days of paid holidays.
• 15 days of sick leave.
• Birthday leave.
• HMO on Day 1 + 1 free dependent.
• Night Differential pay, as applicable.
• Internet allowance.
• Wellness Allowance.