Customer Support - Data Entry Tier 1 (Nightshift) - Remote

Overview

This role is responsible for completing high-volume, repetitive operational tasks that keep our Support function running smoothly. This role primarily focuses on processing delete account requests and actioning other low-complexity, repeatable workflows that require accuracy, speed, and consistency.

In Short

• Action all incoming delete account requests end-to-end using established internal processes.
• Validate account details and ensure all required criteria are met before processing.
• Maintain accurate logs and internal notes for each deletion.
• Complete high-volume, low-complexity tickets such as simple data updates and basic account resets.
• Follow defined macros, SOPs, and workflows with a high degree of accuracy.
• Ensure all actions are completed in line with privacy, data security, and internal compliance requirements.
• Manage a steady queue of repeatable tasks and deliver consistently high throughput.
• High daily throughput of delete requests and repetitive tasks.
• Accuracy and zero errors in account deletion handling.
• Consistent adherence to turnaround time expectations.

Requirements

• Strong attention to detail.
• Comfortable with repetitive work and maintaining accuracy at scale.
• Reliable, consistent, and able to follow structured processes.
• Basic technical literacy with support tools like Zendesk, Stripe, RevOps platforms, or internal admin dashboards.
• Ability to flag unclear cases rather than guess.

Benefits

• Diverse, inclusive, and equitable workplace.
• Opportunity to help shape the future of work.
• Environment where everyone is valued and empowered to thrive.