Customer Care Representative - Remote

Overview

As a Customer Care Representative at Zepz, you will be a key part of creating the best experience for our customers across various channels.

In Short

• Manage queries on transactions via phone, chat, and digital case.
• Screen and verify customer’s identification.
• Review transactions and identify suspicious activities.
• Research unusual or questionable transactions.
• Monitor and release transactions.
• Advise customers on WorldRemit products.
• Work across multiple channels as needed.
• Flexible to work onsite and on a shifting schedule.
• Fluent in written and spoken English.
• Ability to work in a high-pressure environment.

Requirements

• Bachelor's degree or high school education with call center experience.
• At least 6 months experience in contact center handling voice and chat.
• Tech savvy with proficiency in Microsoft Office.
• Team player adaptable to fast-paced environments.
• Excellent communication skills.
• Ability to maintain calm under pressure.
• Flexible to work on a shift rotation basis.

Benefits

• Unlimited Annual Leave for a healthy work-life balance.
• Private Medical Cover for health and well-being.
• Pension schemes for future planning.
• Life Assurance for peace of mind.
• Competitive parental leave schemes.