Software Engineer II (NodeJS/Python/Ruby) - Remote

Overview

As a Software Engineer II at Zendesk, you will be part of a team revolutionizing AI in customer experience, focusing on developing and maintaining backend services for AI-powered capabilities.

In Short

• Develop and maintain backend services for AI capabilities.
• Collaborate with Product, Management, Data Science, and ML Engineers.
• Automate deployment pipelines for AI services.
• Ensure high stability and reliability of deployed services.
• Engage in ongoing learning and development.
• Work with a cross-functional team on innovative ML applications.
• Utilize server-side programming languages like NodeJS, Python, or Ruby.
• Implement observability and storage stacks such as DataDog and Grafana.
• Contribute to high throughput messaging systems like Kafka.
• Participate in a hybrid work environment with flexibility.

Requirements

• Degree in Computer Science or related field.
• 4+ years of experience with NodeJS, Python, or Ruby.
• Experience with MySQL or MongoDB databases.
• Good understanding of software architecture and design patterns.
• Strong communication skills in English.
• Experience with cloud services, preferably AWS.
• Familiarity with high availability systems.
• Knowledge of graph databases is a plus.
• Collaborative mindset and eagerness to learn.
• Experience with ML frameworks like PyTorch or TensorFlow is advantageous.

Benefits

• Flexible hybrid working model.
• Opportunity to work on cutting-edge AI technology.
• Collaborative and inclusive work environment.
• Access to professional development resources.
• Engagement in community support initiatives.
• Equal opportunity employer with diversity and inclusion focus.
• Flexible office spaces designed for collaboration.
• Support for applicants with disabilities.
• Competitive compensation package.
• Work with a global team on impactful projects.