Medical Receptionist / Administrative Assistant - Remote

Overview

The Medical Receptionist for a mental health practice plays a vital role in ensuring clients feel heard and supported, serving as a bridge between clients and the clinical team.

In Short

• Part-Time to Full-Time position (20-40 hours a week)
• Hybrid position requiring residency in or near Los Angeles
• Serve as the first point of contact for clients
• Manage client concerns and scheduling challenges
• Ensure seamless communication between clinical staff and clients
• Maintain accurate and confidential client records
• Support administrative operations and tasks
• Provide clear communication about the practice’s processes and values
• Familiarity with HIPAA standards is required
• Experience in a mental health or healthcare setting preferred

Requirements

• Experience in a mental health or healthcare setting strongly preferred
• Ability to handle client complaints with empathy
• Outstanding conflict resolution and communication skills
• Familiarity with HIPAA and mental health confidentiality standards
• Tech-savvy with EHRs and scheduling systems
• Highly organized and calm under pressure
• Must pass a background check

Benefits

• Supportive work environment
• Collaboration with a mission-driven team
• Opportunity for professional growth
• Engagement in a meaningful field