Film and Television Paymaster - Remote

Overview

We are seeking an experienced Film and Television Paymaster to join our world class Customer Success team. In this role you will proactively manage a portfolio of film and television customers with direct ownership of customer onboarding, feature adoption, customer satisfaction, payroll review, and customer retention.

In Short

• Lead customer onboarding to ensure customers are trained and prepared to be successful with Wrapbook.
• Proactive customer engagements at key tollgates in the customer lifecycle focused on customer satisfaction, process improvements and customer retention.
• Drive adoption of feature enhancements to ensure customers are receiving the full value of their Wrapbook service.
• Be a champion for the customer by sharing process improvements, product enhancement requests, and overall feedback to improve the customer experience.
• Demonstrated ability to partner with internal stakeholders to drive process and product improvements to improve the customer experience.
• Comfortable having difficult conversations and has experience setting and managing customer expectations.
• Skilled at being able to engage customers to find out more about their business with a casual, curious tone.
• Ability to synthesize complex collective bargaining agreements and simple mathematical rules.
• On a case by case basis manually review and calculate timecards for compliance and payroll processing according to contractual terms.

Requirements

• 3+ years of experience as a film and television paymaster with the ability to break timecards.
• Customer focused mindset with a continuous focus on consultative servicing and selling.
• Strong verbal and written communication skills.
• The ability to strategically work through problems to identify the root cause and create action plans to resolve them.
• An intense sense of ownership and urgency to resolve customer issues.
• Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity.

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service