Senior Community Manager - Remote

Overview

The Wormhole Foundation is seeking a Senior Community Manager to play an integral role within our Community Team, supporting a wide range of activities across the department.

In Short

• Enforce the rules and guidelines across various social platforms.
• Act as the main point of contact for other Community Managers.
• Collaborate closely with the Community Lead to resolve user issues.
• Manage Discord server settings, integrations, and elevate permissions as needed.
• Plan, host, and moderate community events across our social channels.
• Assist the Community Lead with ongoing initiatives beyond typical social platform tasks.
• Foster a welcoming, engaging, and productive atmosphere within the community.
• Troubleshoot and support Discord bots, integrations, and other technical dependencies.
• Build rapport and relationships with users through meaningful interactions.

Requirements

• 2+ years of experience managing social platforms, with a preference for Discord.
• 3+ years of experience in public communications.
• Familiar with industry-standard tools, SaaS platforms, and systems (e.g., Galxe).
• Strong proficiency in Python or JavaScript is preferred.
• Knowledgeable about guidelines and policies for providing responses to inquiries.
• Excellent written and verbal communication skills, especially with async teams.
• Thrives under pressure and in dynamic environments.
• Passionate about interacting with and supporting diverse communities.
• Willingness to work Eastern Standard Time or Central European Standard Time.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engagement with a passionate community.
• Flexible working hours.
• Support for professional development.