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Bilingual Customer Service Representative I – III - Remote

Posted 3 weeks ago
Customer Service
Full Time
Worldwide
16.00 - 17.00/hour

Overview

This position is for a Bilingual Customer Service Representative at World Pantry, a rapidly expanding e-commerce company. The role involves assisting customers with their orders and supporting a positive team culture.

In Short

  • Assist customers via phone, email, and chat.
  • Demonstrate strong performance in departmental functions.
  • Support operational excellence in customer service.
  • Work flexible hours, primarily Monday to Friday.
  • Opportunity for progressive promotion based on performance.
  • Earn Personal Time Off (PTO) from the first day.
  • Receive competitive compensation including overtime and bonuses.
  • Enjoy employee discounts on products.
  • Participate in a fun, collaborative work environment.
  • Work remotely with a reliable internet connection.

Requirements

  • 3+ years of phone-based customer service experience.
  • Strong communication skills in English and Spanish.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • High school diploma required; higher education is a plus.
  • Must have a suitable workstation at home.
  • Demonstrated strong work ethic and attendance.
  • Ability to adapt to changing priorities.
  • Experience in call center preferred.
  • Focus on customer satisfaction and quality service.

Benefits

  • Flexible work hours and overtime opportunities.
  • Medical, dental, and vision insurance options.
  • 401k with company matching after one year.
  • Paid holidays and Personal Time Off (PTO).
  • Discounts on all products sold.
  • Short-term and long-term disability coverage.
  • Opportunities for career advancement.
  • Fun and collaborative team culture.

WorldPantry.com

WorldPantry.com

WorldPantry.com is an established and growing e-commerce company based in the San Francisco Bay Area, specializing in direct-to-consumer (DTC) solutions for leading food brands. Founded in 1998, the company partners with over 40 brands, including Celestial Seasonings Tea and Tootsie Roll Industries, to enhance their online presence and customer engagement. WorldPantry.com prides itself on providing exceptional service without external funding, focusing on building a strong team and maintaining careful financial management. The company is committed to long-term growth and is currently expanding its team to support its ongoing success.

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