IT Support Specialist - Level 2 (Managed Services) - Remote

Overview

An IT Support Specialist (Level 2) will provide technical support to US-based clients, ensuring their systems are secure and efficient.

In Short

• Provide technical support to end users across various platforms.
• Handle escalations from Level 1 support.
• Manage onboarding and offboarding processes.
• Document tickets and resolutions in ConnectWise.
• Work within a remote-first infrastructure company.
• Support clients in industries like healthcare.
• Ensure systems are reliable and efficient.
• Collaborate with the Managed Services team.
• Provide support during CST hours.
• Independent troubleshooting and issue resolution.

Requirements

• Experience in technical support roles.
• Proficiency in Windows and Microsoft 365.
• Knowledge of VoIP and networking.
• Experience with Active Directory management.
• Familiarity with ticketing systems like ConnectWise.
• Ability to work remotely and manage time effectively.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to handle escalated issues independently.
• Experience in managed services is a plus.

Benefits

• Work in a remote-first environment.
• Collaborate with a diverse team.
• Opportunity to work with clients in various industries.
• Professional development opportunities.
• Competitive compensation package.