Tier 3-MSP Consultant - Remote

Overview

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 36 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking a highly skilled tier 3 consultant to join our quickly growing managed service team. This person should have at least five years of hands-on IT experience, possess extensive technical knowledge, excellent problem solving skills, and a passion for delivering exceptional service in a dynamic IT environment.

In Short

• Providing proactive and reactive remote technical support to clients.
• Managing, installing, configuring, and troubleshooting hardware and software.
• Responding to monitoring alerts.
• Performing computer account maintenance.
• Providing technical support to end-users.
• Managing onsite and offsite backups.
• Serving as an escalation point for complex support issues.
• Working with fellow consultants on projects.
• Providing in-person support to clients.

Requirements

• At least five years of hands-on IT experience.
• Extensive technical knowledge.
• Excellent problem solving skills.
• Passion for delivering exceptional service.

Benefits

• Opportunity to work in a dynamic IT environment.
• Hybrid work model after onboarding.
• Join a top-rated company in the region.