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Associate – Ops - Remote

Posted 98 weeks ago

Overview

The Associate – Ops role focuses on delivering exceptional service in the insurance claims process, ensuring a smooth and efficient experience for customers while maintaining a commercial focus.

In Short

  • Lodge new insurance claims for customers and intermediaries.
  • Determine coverage through policy interpretation and analysis.
  • Enhance customer experience by setting clear expectations.
  • Negotiate and manage customer excess payments.
  • Accountable for financial outcomes impacting claims costs.
  • Respond to inquiries regarding existing claims.
  • Ensure accurate and clear information is provided to customers.
  • Identify opportunities for process improvements.
  • Participate in personal development and performance reviews.
  • Flexibility in shift options for part-time and full-time roles.

Requirements

  • Relevant tertiary qualification in Business, Finance, or Commerce.
  • 1-2 years of experience in general insurance preferred.
  • Call center experience preferred.
  • Experience in a customer service environment.
  • Strong computer literacy and navigational skills.
  • Ability to achieve targets in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Ability to manage workload professionally and adhere to timeframes.
  • Commitment to self-development and skill enhancement.

Benefits

  • Incentives and rewards program.
  • Recognition program.
  • Provided laptop, headset, and phone.
  • Flexible working hours.
  • Opportunity for personal development.

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