Associate – Ops - Remote

Overview

The Associate – Ops role focuses on delivering exceptional service in the insurance claims process, ensuring a smooth and efficient experience for customers while maintaining a commercial focus.

In Short

• Lodge new insurance claims for customers and intermediaries.
• Determine coverage through policy interpretation and analysis.
• Enhance customer experience by setting clear expectations.
• Negotiate and manage customer excess payments.
• Accountable for financial outcomes impacting claims costs.
• Respond to inquiries regarding existing claims.
• Ensure accurate and clear information is provided to customers.
• Identify opportunities for process improvements.
• Participate in personal development and performance reviews.
• Flexibility in shift options for part-time and full-time roles.

Requirements

• Relevant tertiary qualification in Business, Finance, or Commerce.
• 1-2 years of experience in general insurance preferred.
• Call center experience preferred.
• Experience in a customer service environment.
• Strong computer literacy and navigational skills.
• Ability to achieve targets in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Ability to manage workload professionally and adhere to timeframes.
• Commitment to self-development and skill enhancement.

Benefits

• Incentives and rewards program.
• Recognition program.
• Provided laptop, headset, and phone.
• Flexible working hours.
• Opportunity for personal development.