Telecommunications Operator - Remote

Overview

The Telecommunications Operator is responsible for facilitating proficient operation of a hospital communication system, ensuring effective communication within the medical center.

In Short

• Operate hospital communication systems including switchboard and pagers.
• Handle incoming and outgoing calls with accuracy.
• Respond to emergency situations and alert appropriate personnel.
• Maintain logs for keys and on-call information.
• Demonstrate excellent customer service skills.
• Resolve discrepancies and refer issues to relevant departments.
• Perform various clerical duties as needed.
• Work in a fast-paced environment.
• Collaborate with hospital staff to ensure smooth operations.
• Commit to ongoing professional development.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of customer service or call center experience preferred.
• Good interpersonal and phone skills.
• Ability to assess situations quickly and make decisions.
• Strong prioritization skills.
• Familiarity with emergency procedures.
• Ability to operate computer equipment effectively.
• Commitment to outstanding customer service.
• Physical ability to meet job requirements.
• Willingness to work rotating shifts.

Benefits

• Competitive base pay.
• Comprehensive benefits package.
• Career advancement opportunities.
• Recognition programs for contributions.
• Support for professional growth.