Telecommunications Operator I - Remote

Overview

The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information.

In Short

• Operate the hospital’s telecommunications system.
• Answer incoming calls and make outgoing calls.
• Relay emergency codes and critical messages promptly.
• Provide assistance to hospital staff, patients, and visitors.
• Maintain accurate records of communication and calls.
• Coordinate with security and medical teams for emergencies.
• Ensure equipment is functioning properly.
• Prioritize emergency calls and critical communications.
• Support patient requests for information and service.
• Demonstrate outstanding customer service skills.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of customer service or call-center experience preferred.
• Good inter-personal and phone skills.
• Ability to assess situations and make reasonable judgments.
• Must be able to prioritize tasks rationally.

Benefits

• Opportunity to work in a prestigious hospital environment.
• Be part of a mission-driven organization.
• Collaborate with a diverse team of professionals.
• Contribute to patient care and community service.
• Continuous improvement and career development opportunities.