Information Coordinator - Remote

Overview

The Information Coordinator at Massachusetts Eye and Ear Infirmary plays a vital role in assisting patients and visitors by managing telephone calls, providing information, and ensuring a welcoming environment.

In Short

• Operates multiple-call telephone and directs calls to appropriate departments.
• Greets patients, visitors, and vendors upon arrival.
• Maintains visitor records and ensures proper badging.
• Assists with taxi and parking services.
• Follows security procedures and health protocols.
• May act as a concierge or information associate.
• Performs routine clerical tasks.
• Requires strong customer service skills.
• Computer skills, particularly in Microsoft Office, are necessary.
• 0-1 year of receptionist experience preferred.

Requirements

• High School Diploma or Equivalent required.
• Strong follow-up and resolution skills.
• Ability to prioritize and manage multiple tasks.
• Ability to learn new software systems.
• Must not require patient care experience.

Benefits

• Being part of a diverse and inclusive organization.
• Opportunity to work in a prestigious healthcare environment.
• Engagement in a mission-driven organization focused on patient care.
• Support for professional growth and development.
• Collaboration with a range of talented professionals.