BWPO Practice Assistant II - Remote

Overview

The BWPO Practice Assistant II at Brigham and Women's Hospital plays a crucial role in providing high-quality patient care and customer service through effective communication and administrative support.

In Short

• Answer incoming calls using standard greeting and etiquette.
• Manage calls and respond to customer inquiries directly.
• Schedule patient appointments and manage the appointment calendar.
• Conduct pre-appointment registration intake for patients.
• Provide information regarding visit expectations and financial matters.
• Knowledge of HMO and managed care systems.
• Assist with training and orienting new staff.
• Follow HIPAA guidelines for patient privacy.
• Perform duties under moderate supervision with proficiency in administrative tasks.
• Participate in special projects as directed.

Requirements

• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Intermediate to advanced proficiency in administrative skills.
• Experience with scheduling and registration systems.
• Ability to prioritize work effectively.
• Understanding of insurance processes and troubleshooting.
• Commitment to quality service and performance.
• Ability to provide training and assistance to others.
• Adherence to professional standards and HIPAA regulations.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in impactful community service.
• Professional growth and development opportunities.
• Comprehensive healthcare benefits.
• Support for work-life balance.
• Participation in a leading healthcare system.
• Access to training and resources.
• Collaboration with a team of dedicated professionals.
• Commitment to patient-first service.
• Engagement in innovative medical research.