Community Health Worker – Outreach Specialist - Remote

Overview

The Community Health Worker (CHW) – Outreach Specialist will play a critical role in connecting members with Wider Circle’s programs through remote outreach operations.

In Short

• Conduct outbound calls to engage members, promote programs, and build trust.
• Manage inbound calls, addressing member inquiries with professionalism and empathy.
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives.
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging.
• Maintain detailed and accurate records of member interactions in the outreach center database.
• Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals.
• Consistently achieve or exceed call targets and performance metrics.
• Stay informed about company programs, updates, and outreach techniques through ongoing training.
• Demonstrate cultural competence and understanding of the communities being served.

Requirements

• Experience as a Community Health Worker or similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using outreach and database management tools.
• Commitment to member engagement and satisfaction.

Benefits

• Opportunity to make a positive impact in the community.
• Flexible working hours.
• Ongoing training and professional development.
• Supportive team environment.