Member Enrollment Specialist - Remote

Overview

Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.

In Short

• First point of contact for prospective members
• Contact members via phone to explain the Wellth program
• Assist with app enrollment and usage
• Conduct feedback outreach with the Member Operations team
• Opportunity for personal growth within the company

Requirements

• Excellent interpersonal skills
• Ability to build rapport over the phone
• Capable of overcoming objections
• Positive attitude and empathy for patient needs
• Strong organizational skills
• Attention to detail
• Effective communication skills
• High School Diploma or GED
• Knowledge of Android and iOS technology
• Bilingual in English and Spanish is a plus

Benefits

• Health, Dental, and Vision Insurances
• 401(k) and FSA accounts
• Life Insurance
• PTO and Paid Holidays