Senior Systems Administrator Engineer - Remote

Overview

We are seeking a highly skilled and experienced Senior Systems Administrator Engineer with deep expertise in Jira and Jira Service Management. The ideal candidate will be responsible for the administration, maintenance, and optimization of our Jira environment, ensuring seamless operations and providing top-tier support to our users.

In Short

• Administer and optimize Jira and Jira Service Management environments.
• Design and maintain standard data models for Jira.
• Establish governance structures for Jira processes.
• Create standard workflows and automations.
• Monitor and troubleshoot Jira performance issues.
• Provide user support and training on Jira tools.
• Collaborate with cross-functional teams.
• Develop training materials and documentation.
• Implement best practices for system optimization.
• Manage user onboarding and permissions.

Requirements

• 3+ years of experience in systems administration.
• Deep expertise in Jira and Jira Service Management administration.
• Strong understanding of ITIL best practices.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Jira certifications preferred.
• Bachelor's degree in Computer Science preferred.
• Knowledge in scripting languages (e.g., Groovy, Python) preferred.

Benefits

• Culture that champions personal and professional growth.
• Empowerment to inspire and make an impact.
• Focus on achieving meaningful outcomes.
• Be part of a movement creating a healthier world.