Senior Systems Administrator Engineer - Remote

Overview

We are seeking a highly skilled and experienced Senior Systems Administrator Engineer with deep expertise in Jira and Jira Service Management. The ideal candidate will be responsible for the administration, maintenance, and optimization of our Jira environment, ensuring seamless operations and providing top-tier support to our users.

In Short

• Administration of Jira and Jira Service Management
• Designing standard data models for Jira
• Creating workflow designs and automations
• Managing user permissions and access control
• Monitoring and troubleshooting system performance
• Providing user support and training
• Collaboration with cross-functional teams
• Implementing ITIL best practices
• Developing training materials
• Customizing customer portals

Requirements

• 3+ years of experience in systems administration
• Deep expertise in Jira and Jira Service Management
• Strong understanding of ITIL best practices
• Excellent problem-solving skills
• Strong communication skills
• Jira certifications preferred
• Bachelor's degree in Computer Science preferred
• Knowledge in scripting languages preferred

Benefits

• Culture of personal and professional growth
• Empowerment to inspire and make an impact
• Focus on achieving meaningful outcomes
• Part of a movement for global well-being