Pharmacy Technician I - Remote

Overview

The Pharmacy Technician I at CVS Health serves as a vital liaison between patients, providers, and pharmacists, ensuring exceptional customer service and support for medication refills.

In Short

• Field inbound and outbound calls for medication refill requests.
• Assist patients in obtaining medication refills from pharmacies.
• Coordinate with care teams to resolve barriers to medication access.
• Utilize electronic medical records to document patient requests.
• Maintain a distraction-free and private remote work environment.
• Meet departmental performance metrics consistently.
• Complete required continuing education and maintain licensure.
• Participate in remote training sessions.
• Demonstrate strong problem-solving and communication skills.
• Provide superior support to patients and internal partners.

Requirements

• Minimum 1 year of retail pharmacy experience.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent.
• Bilingual Spanish preferred.
• Strong working knowledge of MS Office and Google Suite.
• Ability to work with minimal supervision.
• Demonstrated ability to deliver high-quality customer service.
• Reliable US work authorization.
• Ability to provide own transportation for on-site support if needed.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Retiree medical access and dependent care resources.
• Career development opportunities for advancement.
• Supportive workplace culture and recognition programs.
• Commitment to employee wellness and community service.