Patient Engagement Specialist II - Remote

Overview

The Patient Engagement Specialist II at CVS Health will play a crucial role in fostering patient engagement through outreach efforts, both telephonically and in-person, to ensure patients access the care they need.

In Short

• Engage with patients who have not visited the clinic.
• Conduct telephonic and in-person outreach.
• Document patient interactions in electronic medical records.
• Communicate effectively with patients and caregivers.
• Partner with community health workers and clinicians.
• Educate patients about available healthcare services.
• Travel to various locations to connect with patients.
• Maintain HIPAA standards during patient interactions.
• Assist patients in navigating their healthcare options.
• Work independently in a fast-paced environment.

Requirements

• Experience in healthcare engagement, sales, or marketing.
• Strong verbal and written communication skills.
• Proficient with technology and EHR/EMR systems.
• Ability to operate independently.
• Understanding of Medicare programs.
• Access to reliable transportation.
• Fluency in Spanish preferred.
• Motivated to serve the community.
• Ability to multitask and prioritize effectively.
• Positive attitude and commitment to patient care.

Benefits

• Mission-focused career impacting healthcare.
• Paid vacation and sick time.
• 401(k) match options.
• Health, vision, and dental insurance.
• Opportunities for leadership development.
• Flexible work environments.
• High levels of responsibility and rapid advancement.
• Comprehensive wellness programs.
• Tuition assistance and family leave options.
• Diversity and inclusion initiatives.